Refund policy
At HASEE, we stand behind the quality and craftsmanship of our products. Please review our returns policy carefully before purchasing.
Return Eligibility
We accept returns within 15 days of delivery, provided that a return request is submitted within 48 hours of delivery and the item meets the conditions outlined below.
Returns are accepted only if:
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The item arrives damaged or defective
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The incorrect item was received
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The item is returned in unused, unworn condition
Return Request Window
To initiate a return, customers must contact us within 72 hours of delivery. Requests submitted after this period may not be eligible for return.
Condition of Returned Items
All approved returns must:
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Be unused, unworn, and unaltered
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Include original tags, packaging, and accessories
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Be returned in the same condition as received
Items showing signs of wear, use, or damage caused after delivery will not be accepted.
Non-Returnable Items
The following items are not eligible for return:
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Items returned after 5 days of delivery
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Items without an approved return request
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Final sale items
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Custom or special-order items
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Items damaged due to improper care or handling
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
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Refunds will be issued to the original payment method
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Please allow 5–10 business days for processing, depending on your payment provider
Original shipping fees are non-refundable, unless the return is due to our error.
Return Shipping
Customers are responsible for return shipping costs unless the item is confirmed to be defective or incorrect. We recommend using a trackable shipping method, as we are not responsible for lost or delayed return shipments.
How to Request a Return
To request a return, please email us at:
Include:
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Order number
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Clear photos of the item
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Reason for the return
Contact
For any questions regarding this policy, please contact us at info@hasee.store